Customer Loyalty

2 articles

A Maître d'hôtel overseeing a luxurious dining room, symbolizing the evolving nature of their role in high-end restaurants.

The Evolving Role of a Maître d'hôtel in Luxury Dining

Responsibilities once held by a single, adept Maître d'hôtel are now frequently distributed across multiple roles, fundamentally altering the fabric of luxury dining in 2026.

Evelyn Chen·August 30, 2026

An empty luxury car showroom with a few people looking at their phones, symbolizing the loss of 50 million customers in the luxury sector.

Automotive

Luxury brands lose 50 million customers amid shifting consumer demands

The luxury sector, once a bastion of exclusivity, has seen an estimated 50 million customers walk away, leaving a gaping hole in its post-downturn recovery efforts.

Santiago Acosta·May 23, 2026